Senior Content Designer

Responsibilities

• Conduct qualitative and/or quantitative customer research and validate content design
• Own the POV of the features, products, branding
• Collaborate with designers, product managers, and engineers on framing the products/features to achieve business outcomes and communicate with users with storytelling
• Edit app copy with UX guidance for UI designers to get the best customer flow journey
• Deliver UX writing in the product across platforms and customer touch points
• Write and edit user-focused content, including UI text, labels, and instructional copy that guides users through complex services
• Act as a tone of voice consultant within Moniepoint to provide guidance across all communications
• Understand different language styles in translation for all our markets
• Participate in the creative process from concept to completion, providing insights and recommendations
• Work closely with the legal and regulatory teams to ensure all content complies with industry standards and regulations

Requirements

• Bachelor's degree in English, Communications, Journalism, or a related field
• Minimum of 3 years of experience as a UX writer or copywriter
• Extensive professional copywriting experience in-house or agency as demonstrated in a portfolio
• Fintech or tech industry experience preferred
• Demonstrated ability to write clear and engaging content for a variety of digital products and platforms
• Strong understanding of UX design principles and how content influences user behavior and interaction
• Familiarity with SEO best practices
• Familiarity with Agile project management tools like Workfront and design software like Figma
• Excellent collaboration and communication skills, with the ability to build relationships with teams and senior leaders across the business
• Detail-oriented with strong organizational skills, high reliability on delivery deadlines, and the ability to manage multiple projects simultaneously

Benefits

• Competitive compensation, benefits, and career growth opportunities
• Fully remote work culture and support for professional development
• Attractive salary, pension, health insurance, annual bonus, plus other benefits
• Learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks
• Culture that puts people first and prioritizes the well-being of every team member