Customer Success Representative

Mid senior Full time, 40 hours per week Flexible availability across US time zones (EST, CST, PST) including weekends Reports to: Head of Merchant Success Job description We’re looking for a Customer Success Representative with strong technical skills and prior hands on experience using AI tooling and vibe coding as part of their daily workflow. The ideal candidate is comfortable working with AI powered builders, troubleshooting technical issues, and supporting merchants in building and refining their websites. Experience and a solid understanding of the subscription commerce landscape and ecommerce platforms is a strong plus. This is a fully remote, full time role requiring flexibility across US time zones and occasional weekend availability. Job purpose As a Customer Success Representative you play a critical role in supporting Subbly merchants in successfully running and growing their businesses while contributing to adoption and effective use of Subbly’s AI Website Builder . You provide prompt, friendly, and effective support across chat and email via Intercom, live calls or daily webinars hosted via Google Meet, and community channels such as Slack and Facebook. You work hands on with merchants inside the AI Website Builder , helping them shape, refine, and troubleshoot their site builds. You also act as a bridge between merchants and Subbly’s product and engineering teams by advocating for customer needs, identifying recurring patterns, and surfacing actionable in