Customer Success & Support Specialist

About Warehance Warehance is a warehouse management system built for modern brands and 3PLs. We help warehouses manage inventory, fulfillment, shipping, receiving, returns, automations, billing, and operational workflows across platforms like Shopify, Amazon, TikTok Shop, WooCommerce, and more. Our customers rely on Warehance to run real operational businesses. When something goes wrong in a warehouse, it affects real shipments, real customers, and real people. Because of that, we take customer support seriously. We believe: Integrity matters more than appearances We tell customers the truth, even when it’s uncomfortable. We don’t hide mistakes, overpromise timelines, or give vague answers to avoid difficult conversations. Trust compounds over time. Craft matters Good support is a craft. Clear communication, thoughtful troubleshooting, attention to detail, and deep product understanding matter. We care about solving problems correctly, not just closing tickets quickly. Curiosity creates better solutions The best people ask questions, investigate root causes, and genuinely want to understand how things work. Warehousing, shipping, inventory, integrations, and operational workflows are complex systems. Curiosity helps us navigate them. Passion and enthusiasm are contagious We like working with people who care. Energy matters. Customers can tell when someone is engaged, thoughtful, and motivated to help. Generosity builds strong teams We help each other. We share knowledge f