As the Customer Relations Manager, you'll be the cornerstone of support for our Francophone client base, handling inquiries via phone and email with professionalism and care. Your day-to-day responsibilities include resolving customer concerns and objections efficiently, managing administrative tasks, and identifying opportunities to enhance overall satisfaction. You'll work on cross-functional initiatives when capacity allows, ensuring customers feel valued and heard. Your impact extends beyond reactive support—you'll contribute insights that help shape our processes and service standards. Required qualifications include native-level French fluency, excellent written and verbal communication skills, and demonstrated experience in customer service or administrative roles. Technical proficiency with Microsoft Office applications is essential. You should be organized, independent, and thrive in fast-paced environments requiring quick problem-solving. German or English language skills are a plus. We seek someone reliable, solution-focused, and invested in professional growth.