Director of Operations

Overview Since 2012, Happily has helped world-positive organizations design, launch, and produce ambitious events, experiential campaigns, and community programs through a global network of creative and production talent assembled by our proprietary software. The Director of Operations reports to the CEO and sits at the center of Happily’s operating system. This person turns company priorities into clear plans, aligns teams around the roadmap, owns pitch and proposal operations, manages goals and dashboards, improves internal systems, and ensures the company follows through. This is a high-context, high-accountability individual contributor leadership role to start, with the potential to manage operations, systems, or people operations support as the company scales. It is designed for someone who can bring structure to ambiguity, move work across teams, and make sure the business is not just busy, but actually progressing. Responsibilities Operational Management Own the operating rhythm that keeps Happily focused, accountable and moving against company priorities. Translate leadership priorities into clear owners, timelines and weekly next steps. Maintain the company operating roadmap across sales, product, client services, growth and internal systems. Track progress against goals and flag what is stuck, late, blocked, or no longer relevant. Support the sales team by tracking pipeline performance, proposal activity, conversion rates, deal size, timing, and bottlenecks. H