at Thales
Location: New York Remote, United States of America Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. When you rely on urban rail to get you where you want to go, you rely on Thales. In an increasingly fast paced and unpredictable world, our architects design and deliver the extrordinary solutions that make tomorrow's transit possible today - making your life better life better, and keeping you safer in transit. Combining a diversity of talents, we master the decisive moments that matter to you. Whatever it takes. US - Remote We are seeking a proactive, strategic, and customer-obsessed Customer Success Manager (CSM) to own and grow relationships across our mid-market customer segment. This role leverages a hybrid motion model, blending high-touch, time-based milestones (e.g., onboarding, mid-term health checks, pre-renewal planning) with trigger-based engagement (e.g., sudden increases or decreases in usage, new stakeholder activity, product adoption patterns) with a di