Principal Product Manager

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Principal Product Manager for Twilio Messaging.

About the job

We’re hiring an experienced product manager to lead developer experience and growth for Twilio’s RCS and SMS products. The messaging ecosystem is at an inflection point, and you’ll guide our platform through this evolution. You’ll shape APIs that power global engagement with billions of people. With a customer-focused and data-driven approach, you’ll turn ambiguity into opportunity and deliver best-in-class experiences. Join us to define the next chapter of customer engagement.

Responsibilities

In this role, you’ll

• Define and own the strategy, roadmap, and execution for Twilio’s SMS and RCS APIs, driving innovation while simplifying the developer experience.

• Lead the evolution of our messaging platform, including launching new cross-channel APIs and evolving our legacy APIs at global scale.

• Work backwards from developers and enterprises to design intuitive, consistent APIs that power billions of customer interactions

• Gather market intelligence, analyze usage patterns, and synthesize insights from prototypes to innovate

• Partner closely with engineering, design, GTM, and partner teams to scope, build, and launch capabilities

• Drive experimentation through betas and A/B tests, iterating quickly to achieve product–market fit for emerging conversational experiences.

• Use data and metrics to identify growth opportunities, performance gaps, and areas to improve reliability.

• Mentor and influence teams across the org, championing a developer-first culture in a distributed, remote-first environment.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required

• 5+ years (7+ preferred) experience in product management

• Proven ability to work backwards from customer needs, crystallizing problems that translate into impactful product decisions

• Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics

• Technical skills: experience in APIs or platform products, including designing for reliability, scale, and developer usability

• Soft Skills: Highly collab