Senior Manager, GTMA Analysis and Compliance

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Sr Manager, GTMA Analysis & Compliance.

About the job

We are seeking an experienced Senior Manager to lead the GTMA System Analysts and Compliance team . This role sits at the intersection of business analysis, Salesforce platform administration, GTM technology operations, data governance, and SOX compliance.

The ideal candidate combines strong business process expertise with technical depth in Salesforce and enterprise GTM ecosystems, while also driving operational excellence, scalable governance, system analysis, platform health and compliance readiness across Quote-to-Cash and Lead-to-Revenue workflows.

This leader will partner closely with the Sales Operations, GTMA Product team, Internal Audit, and Engineering teams to improve business efficiency, Process mapping, and compliance maturity.

Responsibilities

In this role, you’ll

• Lead and mentor a team of analysts with various degree Business analysis, Domain expertise, Data analysis, Salesforce admins and Salesforce Development skillsets, various degrees of seniority and globally located.

• Build Vision, Strategy, OKRs and scalable operational frameworks including team best practices for the Analysis and Compliance team.

• Run SOX Controls and Compliance as a product. Build champions in the team and Incorporate in in PDLC/ SDLC Cycle.

• Influence senior leadership on GTM process standardization and transformation strategy.

• Manage vendor relationships and external consultants when applicable.

• Drive organizational readiness for AI-enabled GTM operations and automation.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required

• Bachelor's degree in Business Administration, Operations Management, Project Management, or a related field.

• 10+ years of experience in Program Management, Sales Operations, Business Operations, or Revenue Operations

• 5+ with a significant focus on sales automation or sales technology.

• 5+ with a significant focus on people management.

• Proven track record of successfully leading and delivering complex, cross-functional strate