Staff Forward Deployed Engineer

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

• Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

CX Forward Deployed Engineer

An overview of this role

As a Staff Forward Deployed Engineer at GitLab, you will help close the gap between what the GitLab platform and GitLab Duo Agent Platform can do and what strategic customers can activate today. You will work directly with customers, GitLab account teams, and GitLab product and engineering teams as a consultative engineering partner to accelerate adoption in complex, high-value environments. This is a deeply technical, customer-facing role where you will use strong engineering judgment to decide whether the right answer is platform configuration, accelerator tooling, reference architecture, or a strategic contribution back to the core product.

In this role, you will focus on making customer progress repeatable. That means turning real-world adoption challenges into reusable assets, architecture patterns, and product feedback that can scale beyond a single account. You will operate with architectural depth across enterprise deployments, including regulated and self-managed environments, while helping shape how GitLab and Duo Agent Platform are used in practice. This role sits within GitLab’s Revenue organization and reports to the Director, Forward Deployed Engineering.

Some examples of our projects

• Building deployment accelerators and reference architectures for GitLab Duo Agent Platform in constrained or regulated environments

• Creating reusable migration tooling and adoption patterns that help customers expand from source code management into CI/CD, security, compliance, and AI workflows

What you'll do

• Conduct deep technical discovery in strategic customer accounts to assess platform readiness, identify constraints, and find the highest-leverage adoption opportunities across GitLab and Duo Agent Platform.

• Lead architecture and delivery design for complex enterprise environments, including self-managed, regulated, migration-heavy, or security-sensitive deployments.

• Partner with customer stakeholders and GitLab account teams to prioritize use cases based on business impact, technical feasibility, repeatability, and long-term platform value.

• Design and build bounded proofs, prototypes, reusable components, and accelerators across source code management, CI/CD, security, compliance, and AI workflows.

• Author reference arch