at Snorkel AI
About Snorkel
At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data.
We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes since 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!
About the Team
The DaaS Engagement Management team sits at the center of Snorkel AI’s Data-as-a-Service business, partnering with leading AI labs and enterprises to deliver high-quality datasets that power frontier AI systems, and reports into the GM of the business.
The team is responsible for driving customer adoption, consumption, and expansion, working closely with Sales, Delivery, Product, and Engineering. This function is a critical driver of revenue realization and net revenue retention (NRR) for the DaaS business.
About the Role
As the Head of Engagement Management, DaaS, you will lead and scale the Engagement Management function, owning customer outcomes, consumption, and revenue realization across the DaaS business.
You will be responsible for building and managing a high-performing team of Engagement Managers, setting strategy, defining operating rhythms, and ensuring the team is focused on the highest-impact customer opportunities.
You will partner closely with Sales leadership, Product, and Delivery to drive expansion, improve customer retention, and maximize revenue from existing accounts.
This role blends team leadership, customer success strategy, and commercial ownership—you are accountable for both the success of your team and the overall growth and health of the DaaS customer base.
About You
You are a strong operator and people leader with a track record of building and scaling customer-facing teams in high-growth environments. You bring a balance of strategic thinking and execution, and are comfortable owning both customer outcomes and revenue performance.
You thrive in ambiguity, are highly collaborative, and have experience working cross-functionally to drive both customer success and business growth. You are motivated by building durable customer relationships and scalable systems that drive long-term impact.
Responsibilities