at Twilio
<div class="content-intro"><p><strong>Who we are </strong></p>
<p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences.</p>
<p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><br>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!</p>
<p><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p>
<p>Join the team as Twilio’s next Staff Business Intelligence Engineer.</p>
<p><strong>About the job</strong></p>
<p>This position is needed to transform Twilio's data into a strategic asset – making insights accessible, reliable, and actionable for every corner of the business.</p>
<p>The Enterprise Data team at Twilio builds the analytical foundation that the entire company depends on – from Finance to Sales to Marketing to Customer Support. We own the platforms, pipelines, and data products that help business partners move with confidence. We are seeking a <strong>Staff Business Intelligence Engineer</strong> to lead our BI platform strategy. This person would manage our reporting tools, deliver high-impact analytics, and help pioneer agentic AI capabilities that make self-service a reality across Twilio.</p>
<p><strong>Responsibilities</strong></p>
<p>In this role, you’ll:</p>
<ul>
<li><strong>Own and evolve</strong> Twilio's suite of business intelligence tools, driving governance, performance, and long-term roadmap decisions</li>
<li><strong>Design and build</strong> scalable, reusable dashboards and reports that surface actionable insights for stakeholders across legal, billing operations, and other mission critical business functions</li>
<li><strong>Architect and deploy</strong> agentic AI solutions that enable natural language querying, automated insight generation, and self-service analytics for non-technical business partners</li>
<li><strong>Collaborate with</strong> data engineers, business partners, and AI/ML engineers to translate complex analytical requirements into reliable, well-documented data products</li>
<li><strong>Establish and champion</strong> BI best practices, including semantic layer design, metric definitions, data access governance, and documentation standards</li>
<li><strong>Partner with</strong> business leaders to identify opportunities where better data visibility can drive meaningful outcomes, and prioritize accordingly</li>
</ul>
<p><strong>Qualifications </strong></p>
<p>Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</p>
<p><strong>*Required:</strong></p>
<ul>
<li>7+ years of experience in business intelligence, data analytics, or a related field, with at least 2 years in a staff or senior individual contributor role</li>
<li>Proven experience managing and administering enterprise BI platforms (Tableau, Loo