Senior Application Engineer, Zuora Billing

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See yourself at Twilio

Join the team as Twilio’s Senior Application Engineer, Zuora Billing

About the job

This position is needed to join our Enterprise Application Development and Operations team as senior Application Engineer who is responsible for design, configure, develop and test Zuora billing to support the requirements of the Finance, quote, Billing, AR, Revenue, Collections & Accounting teams. The ideal candidate should be a self-starter, have a solid analytical mindset, excellent interpersonal communications, diligent time management skills, be team-oriented and have a strong work ethic. The candidate should be able to conduct design workshops with the business, build a prototype of the system for demos before the start of the development phase. Should be able to mentor a couple of junior consultants under him/her. Should be able to work well under pressure to meet ongoing and overlapping deadlines within short time constraints.

This role is expected to be having strong knowledge Zuora SaaS Billing, Usage and Subscriptions, product and pricing config, Cash application and Revenue processes integrated with multiple upstream usage systems and downstream systems. Able to understand and manage Twilio’s entire I2C landscape in partnership with the Global Accounting and billing teams to drive automations and innovation. You will gather requirements, design, configure, develop , test and maintain Zuora billing.

Responsibilities

In this role, you’ll

• Lead end-to-end architecture and complex product catalog design within Zuora Billing, including charge models, subscription lifecycle management, and scalable O2C/OTR solution design aligned to business and finance processes.

• Drive advanced Zuora configurations including custom workflows (automation, integrations, error handling), mediation and data transformation pipelines, advanced billing rules, custom rating logic, multi-entity/multi-currency global setups, custom reports/data sources, and billing performance optimization.

• Design, build, and support robust integrations between Zuora and enterprise systems (Oracle ERP, tax engines, payment gateways, CRM, data platforms), including API-based integrations, middleware flows, automated reconciliations, and audit control mechanisms.

• Own post–go-live production support, including incident management (P1/P2), root cause analysis, change and release management, operational stability, and support for financial close and compliance processes.

• Lead full lifecycle implementations (requirements through hypercare), prov

Responsibilities

• Lead end-to-end architecture and complex product catalog design within Zuora Billing, including charge models, subscription lifecycle management, and scalable O2C/OTR solution design.
• Drive advanced Zuora configurations including custom workflows, mediation and data transformation pipelines, advanced billing rules, custom rating logic, multi-entity/multi-currency global setups, and custom reports.
• Design, build, and support robust integrations between Zuora and enterprise systems such as Oracle ERP, tax engines, payment gateways, CRM, and data platforms.
• Own post–go-live production support, including incident management, root cause analysis, change and release management, and support for financial close and compliance processes.
• Lead full lifecycle implementations from requirements through hypercare.
• Conduct design workshops with the business and build system prototypes for demos.
• Mentor junior consultants.

Requirements

• Strong knowledge of Zuora SaaS Billing, Usage and Subscriptions, product and pricing config, Cash application, and Revenue processes.
• Ability to understand and manage I2C landscape in partnership with Global Accounting and billing teams.
• Solid analytical mindset, excellent interpersonal communications, and diligent time management skills.
• Ability to work well under pressure to meet ongoing and overlapping deadlines within short time constraints.