Senior Impartner Admin, PRM

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Senior, Impartner Administrator, Partner Relationship Management

About the job

This position is needed to maintain, optimize, and scale extraordinary partner portal infrastructure for our rapidly growing Global Partnerships teams. The Partner Support team is essential for the success and scalability of our partner and indirect sales channels. We are the system heart of the organization, driving the platform configurations, integrations, and data hygiene that unlock new possibilities across Channel Sales, Alliances, and Partner Marketing.

This Senior Impartner Platform Administrator will serve as the technical owner of our partner ecosystem tech stack. With a strong focus on advanced Impartner PRM configuration and robust Salesforce CRM integration, you will execute our technical roadmap to deliver frictionless user experiences for our global partners. This role is a perfect match for a technical platform administrator who thrives on deep system architecture, automated workflows, and high-impact "Keep the Lights On" (KTLO) system maintenance.

The ideal candidate has a passion for building robust integrations, possesses an eye for system data integrity, and is constantly seeking ways to simplify complex admin configurations behind the scenes.

Responsibilities

In this role, you’ll

• Own Platform Administration: Manage day-to-day technical operations of the Impartner PRM platform, including access controls, page layouts, content management, and localized portal branding.

• Maintain the CRM Sync: Configure, monitor, and troubleshoot the critical data sync between Impartner and Salesforce.com, ensuring leads, accounts, and custom deal registration data flow accurately across both systems.

• Build Automated Workflows: Develop code-free automated partner lifecycles utilizing Impartner’s Journey Builder, setting up milestone alerts, automated tier progressions, and customized onboarding tracks.

• Support Channel Enablement: Architect and maintain partner competency programs, training modules, and certification pathways within the portal to keep our global partners enabled.

• Manage Lead & Deal Flow: Oversee the mechanics of lead distribution algorithms, deal registration routing, and Market Development Funds (MDF) application/claim workflows.

• Enforce Platform Governance: Audit system logs, data health, and security rules. Ensure compliance with corporate data protection standards and platform updates across both Impartner and Salesforce environments.

• Drive UAT and Test

Responsibilities

• Own Platform Administration: Manage day-to-day technical operations of the Impartner PRM platform, including access controls, page layouts, content management, and localized portal branding.
• Maintain the CRM Sync: Configure, monitor, and troubleshoot the critical data sync between Impartner and Salesforce.com, ensuring leads, accounts, and custom deal registration data flow accurately across both systems.
• Build Automated Workflows: Develop code-free automated partner lifecycles utilizing Impartner’s Journey Builder, setting up milestone alerts, automated tier progressions, and customized onboarding tracks.
• Support Channel Enablement: Architect and maintain partner competency programs, training modules, and certification pathways within the portal to keep our global partners enabled.
• Manage Lead & Deal Flow: Oversee the mechanics of lead distribution algorithms, deal registration routing, and Market Development Funds (MDF) application/claim workflows.
• Enforce Platform Governance: Audit system logs, data health, and security rules. Ensure compliance with corporate data protection standards and platform updates across both Impartner and Salesforce environments.
• Drive UAT and Test