Staff Impartner Product Owner, PRM

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Staff, Product Owner, Partner Relationship Management.

About the job

This position is needed to build extraordinary tools and solutions for our rapidly growing Global Partnerships team in conjunction with our Go-To-Market (GTM) teams. The Partner Support team is essential for the success and scalability of our partner and indirect sales channels. We are the drivers of the system, process, and data improvements that unlock new possibilities across our Sales, Channel Marketing, and Strategy organizations.

This Product Owner, PRM will work to design, manage, and build scalable solutions, specifically for how we manage, enable, and co-sell with our global partner ecosystem. This is a great role for an experienced Product Owner who is looking to partner with our global stakeholders, leadership, and builders to execute a roadmap that operationalizes highly-visible channel goals alongside critical Keep the Lights On (KTLO) work. This includes optimizing our Impartner platform, ensuring seamless integration with Salesforce, and maximizing partner portal engagement.

The ideal candidate enjoys solving complex, high-stakes data and process problems, is naturally curious, and is always looking for ways to standardize and simplify while remaining inclusive of cultural or international differences.

Responsibilities

In this role, you’ll

• Be the Platform Expert: Act as the primary subject matter expert and trusted advisor for our Impartner PRM platform, defining and getting alignment on partner portal workflows, deal registration policies, and lead distribution procedures.

• Bridge Business & Tech: Serve as the strategic liaison between the Partner teams and technical teams, ensuring all business requirements are fully documented, articulate the “what” and “why,” and are clearly understood by platform developers.

• Map & Optimize Processes: Analyze and document "as-is" and "to-be" process flows to identify gaps, friction points for partners, and automation opportunities that can be converted into technical requirements.

• Maintain Ecosystem Compatibility: Maintain a holistic view of Salesforce and Impartner sync logic, user personas, and data flows to ensure portal configurations do not break upstream or downstream GTM systems.

• Collaborate on Architecture: Partner closely with solution architects and development teams to design clean, scalable integrations between Salesforce.com, Impartner, and adjacent marketing automation or ERP technologies.

• Drive End-to-End Delivery: Collab

Responsibilities

• Be the Platform Expert: Act as the primary subject matter expert and trusted advisor for our Impartner PRM platform, defining and getting alignment on partner portal workflows, deal registration policies, and lead distribution procedures.
• Bridge Business & Tech: Serve as the strategic liaison between the Partner teams and technical teams, ensuring all business requirements are fully documented, articulate the “what” and “why,” and are clearly understood by platform developers.
• Map & Optimize Processes: Analyze and document "as-is" and "to-be" process flows to identify gaps, friction points for partners, and automation opportunities that can be converted into technical requirements.
• Maintain Ecosystem Compatibility: Maintain a holistic view of Salesforce and Impartner sync logic, user personas, and data flows to ensure portal configurations do not break upstream or downstream GTM systems.
• Collaborate on Architecture: Partner closely with solution architects and development teams to design clean, scalable integrations between Salesforce.com, Impartner, and adjacent marketing automation or ERP technologies.
• Drive End-to-End Delivery: Collab