Medical Administrative & Virtual Assistant — Associate

What you'll learn

Course modules

1. 01

   The medical VA role & how a clinic runs

   What a medical administrative/virtual assistant actually does, how a clinic is structured, the full patient journey and where the VA touches it, the remote-work reality, and the hard non-clinical boundary — with worked routing.

   ~180min
2. 02

   HIPAA, medical law & ethics for VAs

   What PHI is, the Privacy and Security Rules, minimum necessary, the BAA, patient rights, identity verification before disclosure, and the everyday compliance habits that keep a remote VA — and the practice — safe, with worked scenarios.

   ~210min
3. 03

   Medical terminology for administrative staff

   Decode clinical terms from their parts, recognize specialties and visit types, read common abbreviations safely, and use just enough terminology to schedule and route accurately — never to give clinical advice — with decode drills and worked routing.

   ~180min
4. 04

   Appointment scheduling & calendar management

   Scheduling methods and provider templates, new vs established and visit-type slotting, handling no-shows, double-bookings, and reminders, working a waitlist, and keeping a clinic's calendar efficient — with worked conflict resolution and a reminder workflow.

   ~210min
5. 05

   EHR/EMR systems & records management

   EHR vs EMR, common systems and the patient portal, accurate data entry and the two-identifier rule, records hygiene, documentation within the chart, and proper corrections — without practicing clinically, with worked scenarios.

   ~240min
6. 06

   Patient intake, front-office workflow & telehealth

   Registration and demographics, insurance capture, consents and copays, the check-in flow, and coordinating telehealth visits from setup to follow-up — with a worked intake checklist and telehealth coordination scenario.

   ~210min
7. 07

   Insurance verification, prior authorization & billing support

   Eligibility and benefits verification, the cost-sharing terms (deductible, copay, coinsurance, out-of-pocket max, in/out-of-network), prior authorization and referrals, and how the VA supports clean billing — with a worked verification and a deductible explanation.

   ~210min
8. 08

   Patient communication, professionalism & getting hired

   Professional phone/email/message etiquette, customer service and de-escalation, the patient experience, and the concrete credential-plus-portfolio path to landing remote VA work — with worked scripts and a de-escalation example, leading into the capstone.

   ~180min