About this role
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 2400+ customers in 70+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
The Majors Customer Success Manager joins Harvey's Customer Success team in Sydney to serve as the strategic partner for the company's largest APAC-based customers, including elite law firms, Fortune 500 companies, and premier asset managers. This role sits within Harvey's growing APAC presence and reports into the Majors Customer Success leadership team, whose mission is to ensure customers not only adopt Harvey's AI platform but derive transformative, measurable value from it. The Majors CSM in Sydney will own the end-to-end customer relationship for a portfolio of high-value accounts across the region, driving retention, expansion, and deep product integration. This is a rare opportunity to shape how some of the world's most sophisticated legal and enterprise organizations adopt AI at scale, while helping to build out Harvey's APAC customer success motion.
WHAT YOU'LL DO
- Serve as the primary strategic advisor to customers with a prescriptive and consultative approach, delivering a superior customer experience and building deep executive relationships.
- Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of AI solutions across complex enterprise environments.
- Proactively manage overall account health by monitoring key indicators, addressing risks early, and driving initiatives that support long-term customer success, retention, and expansion.
- Evangelize the power of Harvey to end users and collaborate with Legal Product Specialists to enable daily adoption across diverse legal and business teams in the APAC region.
- Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their org