About this role
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Deal Desk Manager, APAC
We are looking for a Deal Desk Manager to be our first Deal Desk hire in APAC, joining our global Revenue and Finance Operations team. In this role you will be the primary point of contact for Sales and Customer Success teams across Australia, Singapore, and the broader APAC region, supporting deal structuring, contract negotiations, and quoting processes. You will need to operate with a high degree of autonomy, applying sound business judgment to protect the company from undue risk and financial exposure while still finding solutions that work for our customers.
Position Overview
As Deal Desk Manager for APAC, you will own the end-to-end deal support function for the region. You will be a trusted commercial partner to Sales and Customer Success, helping navigate non-standard deal structures, pricing exceptions, and contract terms while maintaining compliance with internal policies and revenue recognition standards. This is a high-visibility, high-impact role that directly influences revenue, cash flow, and the customer experience.
How You Will Make a Difference
• Regional Deal Support: Serve as the primary Deal Desk resource for APAC Sales and Customer Success teams, reviewing and advising on non-standard pricing, discounting, and contract terms across a range of deal sizes and complexities.
• Business Judgment & Risk Management: Evaluate deal structures and approval requests with an eye toward protecting company revenue, margin, and compliance — while remaining commercially minded and customer-focused.
• Cross-Functional Collaboration: Partner closely with Sales, Legal, Finance, and Operations stakeholders globally to align on deal structures, escalate appropriately, and drive deals to close.
• Process & Policy Ownership: Implement and uphold scalable quoting and contracting processes for the region; identify gaps and propose improvements as the business grows.
• Compliance & Revenue Recognition: Ensure all deal structures adhere to internal standards, ASC 606 revenue recognition guidelines, and applicable legal requirements.
• Training & Enablement: Provide guidance and training to the APAC Sales and CS teams on quoting, contracting workflows, and Deal Desk policies so they are well-equipped to move deals forward efficiently.
• Systems & Reporting: Leverage CRM, CPQ, and CLM tools to manage deal workflows and produ