About this role
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
As the Regional Manager, Account Management, you will be responsible for successfully guiding a small team of Trustpilot account managers across Asia accounts in the Midmarket and Enterprise segment. You will be responsible for the customer journey from onboarding, retaining & growing the customer base. This customer base includes some of the biggest brands in Australia. In addition, the job entails leading Trustpilot's presence in Australia and New Zealand facilitating the professional growth of personnel, hiring, regularly optimizing workflows and acting on employee feedback, coordinating team/office activities, and working closely with international stakeholders to move the team forward.
What you’ll be doing:
• Overseeing a team of commercial reps, responsible for commercial growth for the midmarket and enterprise segments within the ANZ and Asia markets.
• Actively guide the team on industry best practices to define and achieve goals in line with the overall regional and company strategy.
• Overall ownership and responsibility for Enterprise & Core customers across the full customer journey within the designated market/region.
• Support developing mid-long term strategy within Enterprise & Core customers that increases retention rates while increasing productivity in our New Business efforts.
• Identify customer needs and pain points and develop innovative solutions to enhance the customer journey.
• In addition, this role has people management responsibilities including hiring, interviewing, driving employee growth and development, and overseeing performance.
• There will be a need for some travel to Europe on occasion, as well as late afternoon/evening meetings from time to time.
Who you are:
• You have a good understanding of the ANZ and ideally across other Asian markets.
• Skilled in guiding a team and engaging in personnel management responsibilities, including performance reviews, financial planning, organizational development, and hiring processes.
• A thorough understanding of renewal processes, contract negotiation, and customer lifecycle management.
• A proven history of providing a great customer experience.
• An enthusiasm for account management and building a positive team environment
• A history of consistently surpassing business performance benchmarks
• Align with our values of being: We start with the customer, We act with integrity, We are positively human, We make it happen and We win together.
What’s in it for you:
• A range of flexible working options to dedicate time to what matters to you.
• Attractive compensation package + bonus.
• 25 day