About this role
At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it.
As a Solutions Engineer, you’ll be leading the technical discussion with our key prospects & customers, making sure there’s nothing stopping our customers from using Vanta to its fullest potential to support their own security goals.
You’ll be an integral part of the Sales team, working with Commercial and Enterprise organizations to ensure technical fit and create innovative solutions for our customers. Your attention to detail and focus on customer needs will help ensure prospects clearly understand the value of our solutions from the earliest stages of engagement. consult and create innovative solutions for our customers. This will ultimately improve retention and overall success while helping to collect customer references, case studies, and product feedback. By aligning our capabilities to their business priorities and demonstrating impact before purchase, you will build confidence, differentiate us competitively, and lay the groundwork for long-term customer success. This approach will contribute to the overall success of our Sales teams while also capturing prospect insights, use cases, and feedback to help shape messaging and influence product roadmap decisions.
This role is a hybrid role located in Sydney, Australia, and reports into the Director of Solutions Engineering- APJ.
What you’ll do as a Solutions Engineer at Vanta:
- Own the technical relationship with our customers
- Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape.
- Listen carefully to prospects and clients to provide market feedback to the product team and help prioritize functionality needed to drive sales opportunities
- Support customers thought their trial process with Vanta
- Build product examples, documentation, and other critical resources for our customers
- Cultivate an environment of teamwork, openness, creativity, and continuous improvement
- Creatively identify and help drive new programs to improve the pre to post-sales transition
How to be successful in this role:
- Have 4+ years of customer-facing, technical experience as a solutions engineer, sales engineer or equivalent title
- Have previous B2B SaaS experience
- Have hands-on experience with cloud platforms: AWS, Google Cloud, Microsoft Azure & Operating Systems (Windows, MacOS, Linux) and cloud application architecture
- Have strong project management skills with a proven ability to operate in a startup environment that lacks structure of a larger organization
- Be creative, technical, and naturally persuasive
- Be detail-oriented and