About this role
As the Head of Product Operations, you will build and run the operating system that enables the product organization to plan, decide, and ship with clarity, speed, and accountability. Reporting to the Head of R&D Strategy and Operations, you will own the cadences, governance mechanisms, operating metrics, source-of-truth systems, and release management workflows that keep product information accurate, discoverable, ad usable across the company.
You will serve as the connective tissue across R&D and customer-facing teams—ensuring that marketing, support, success, sales, and other partners have the information they need to market, sell, and support our products. We are looking for a strategic operator who can design the systems and rituals that improve decision quality, portfolio governance, and cross-functional coordination across a complex product organization. You will act as a "player-coach," diving into the operational weeds when necessary while zooming out to shape the long-term vision of the product operations.
This role is based in our San Francisco or Vancouver office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.
What you'll achieve
• Own the product operating model—planning cadences, quarterly and annual planning processes, portfolio-level planning, roadmap governance, leadership review forums, decision logs, and accountability mechanisms—partnering with Product, Design, and Engineering leadership to improve decision quality and execution rigor
• Establish and govern the cross-functional forums and workflows that operationalize this engagement model, including Product pillar GTM meetings, standardized deal support request processes, and the management of customer escalations and "Red accounts."
• Lead, develop, and grow a high-performing product operations team that delivers strategic planning and operational execution across R&D and Asana
• Build and run release management as a core function of Product Operations: design the systems, templates, intake mechanisms, and source-of-truth workflows that keep product information accurate and current, so marketing, support, success, sales, and other customer-facing teams are fully equipped to set clear customer expectations and answer questions before, during, and after launches.
• Establish and maintain clear standards—in partnership with PMs—for how product truth is captured, reviewed, and distributed internally, reducing ambiguity, duplication, and operational friction across the product ecosystem.
• Define and track the operating metrics that indicate product organization health and effectiveness, including planning quality, roadmap predictab