About this role
HEALTH CAN’T WAIT.
Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
🚀 WHAT YOU'LL BUILD AND WHO YOU'LL WORK WITH
You would join the team called “Claims Management”, in charge of refunding €350M+ of healthcare expenses every year to 1M+ members across France, Belgium, Spain, and Canada.
Our mission is to refund each member as fast as we can and the right amount, while being cost-effective for Alan.
We have internalized all the critical parts to handle health claims, which makes this product division a technical, deep, and exciting place to work.
Claims Management contains several product crews, notably:
- Document processing https://medium.com/alan/working-on-document-processing-early-2023-88f642627ec0: 2M documents received every year. We automatically parse a good portion of them with LLMs but we want to go further.
- Claims experience https://medium.com/alan/claim-engine-saving-60-k-year-by-avoiding-unnecessary-recompute-dbbbb9f52de7: Building the most memorable and straightforward experience for our members to understand their guarantees and get a claim refunded. Across 4 different countries, mobile and desktop.
- Payments: Building a payment infra & source ingestion system to make sure our members get refunded super fast or better, they don’t need to advance the money.
- Fraud fighting: 4M€ saved in 2024 with an internal stack combining Machine learning scoring, anomaly detections, and manual investigations
⭐ IS IT YOU WE’RE LOOKING FOR?
We are looking for engineers with 3+ years of experience who get excited about building complex systems that need to work perfectly 24/7 every day of the year despite being on a high-growth trajectory.
We value:
- Passionate about creating delightful products with exceptional user experiences, you understand what it takes to build delightful user experiences at scale.
- Good experience building and shipping web ap