About this role
About Jumia :
Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.
Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay] . With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.
In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.
About the role:
As Chief Supply Chain Officer, you will design, scale, and spearhead Jumia Ghana’s supply chain framework through decisive operational and strategic leadership. You will be responsible for building, mentoring, and directly managing a high-performing supply chain team.
What you will be doing:
• Process Excellence: Implement and standardize best-in-class fulfillment and supply chain workflows nationwide.
• Team Leadership: Recruit, train, and scale robust fulfillment and logistics teams capable of supporting rapid business growth.
• Fleet & Vendor Management: Oversee localized fleets and third-party logistics (3PL) networks, driving strategic negotiations to optimize costs.
• Performance Tracking: Own business outcomes, ensuring strict daily, weekly, and monthly tracking of operational KPIs.
• Operational Execution: Safeguard the seamless fulfillment of all orders while maintaining process agility to swiftly resolve daily operational emergencies.
• Reporting & Governance: Produce comprehensive executive reports on operational metrics, targets, and performance variances.
• Financial & Budgetary Control: Manage departmental budgets and ensure all month-end, quarter-end, and year-end financial processes are accurately executed.
• Culture & Innovation: Continuous improvement of internal workflows while fostering an unparalleled work environment dedicated to employee growth and engagement.
• Project Delivery: Drive the end-to-end project management of new operational initiatives and special strategic assignments.
What we are looking for:
• Strategic Leader: A self-driven professional with strong entrepreneurial grit, exceptional leadership capabilities, and an independent follow-through mindset.
• Master Communicator: Possess polished written and verbal communication skills, with a natural comfort leading in culturally diverse environments.
• Problem Solver & Negotiator: Highly adept at crisis management, cross-functional coordination, resource optimization, and high-stakes vendor negotiations.
• Education: Bachelor’s d