About this role
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
Role
We are looking for a Director, Professional Services & Consulting to join our team. This is a Hybrid role based in Bangalore, IND, reporting to the SVP, Professional Services & Consulting in the Professional Services & Consulting department . In this role, you will be highly engaged in strategic post-sales deployment programs for our clients, overseeing a growing team of technical consultants, project managers, and deployment specialists who are instrumental in driving successful implementations, enabling client adoption, and fostering long-term partnerships. You will ensure customer-centric excellence while driving the efficiency, scalability, and profitability of Zscaler’s service offerings, collaborating cross-functionally with sales, customer success, support, and product teams to deliver technical cloud security solutions that help our customers future-proof their networks.
What you’ll do (Role Expectations)
• Build and scale a high-performing global Professional Services organization aligned with Zscaler’s expansion targets, collaborating across Product, Engineering, and Customer Success to establish deployment best practices, accelerate innovation, and drive revenue growth
• Drive high-quality, on-time, on-budget project delivery and serve as executive escalation for strategic accounts, partnering with Sales and Customer Success to design tailored offerings that accelerate Zscaler adoption and maximize customer lifetime value
• Establish scalable delivery frameworks and operational KPIs (TTV, CSAT, utilization, profitability) to simplify complex Zero Trust deployments, driving seamless platform adoption while partnering with Product and Engineering to optimize execution processes
• Manage the Global Delivery Center P&L to maximize profitability and revenue growth through precise capacity forecasting, resource utilization, and strategic expansion into new service off