About this role
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. As an Account Manager, you will own the relationship and day-to-day operational performance of a portfolio of 4–6 bus partners operating a combined fleet of 50–60 buses . You are the primary point of contact between FlixBus and your partners, accountable for ensuring every trip meets our operational and quality benchmarks. This is a hands-on, field-facing role that blends relationship management, performance tracking, and on-ground problem solving.
About The Role
• Partner & account management
• Serve as the main liaison for your assigned bus partners, building strong, trust-based working relationships.
• Onboard new partners and their fleets, ensuring they understand and adhere to FlixBus standards, processes, and brand guidelines.
• Conduct regular performance reviews with partners and drive continuous improvement plans.
Operational performance
• Own all operational KPIs for your portfolio, including on-time performance (punctuality), trip completion, cancellations, and service reliability.
• Monitor daily operations and proactively resolve disruptions such as breakdowns, delays, and route deviations.
• Coordinate with internal teams (network planning, customer service, control tower) to keep operations running smoothly.
Service quality & compliance
• Ensure buses meet standards for cleanliness, on-board amenities, and overall condition.
• Monitor and improve driver and crew behaviour, professionalism, and passenger interaction.
• Ensure partners comply with safety norms, licensing, documentation, and regulatory requirements.
Issue resolution & reporting
• Act quickly on breakdowns and service failures to minimise passenger impact, coordinating recovery and communication.
• Investigate recurring issues, identify root causes, and implement preventive measures.
• Track, analyse, and report performance data; share actionable insights with partners and internal stakeholders.
About You
• Minimum 3 years of experience in an account management, operations, or partner/vendor management role.
• Graduate (Bachelor's degree) in any discipline — mandatory.
• Strong relationship-management and stakeholder-communication skills.
• Analytical mindset with the ability to interpret operational metrics and act on them.
• Comfortable with field work, on-ground problem solving, and managing multiple partners simultaneously.
• Willingness to travel locally and be available for time-sensitive operational issues.
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
• Opportunity to work in a rapidly scaling start-