About this role
Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 200+ public data centers globally and thousands of private sites at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.
We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback. Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.
Role
We are looking for a Senior Project Manager to join our team. This is a Hybrid role, reporting to the Sr Manager, Professional Services, SecOps in the Professional Services department. As a Senior Project Manager, you will plan, execute, and finalize high-impact projects according to scope, ensuring our customers successfully navigate their digital transformation. You will act as the primary point of contact during deployment, orchestrating resources and coordinating internal teams to deliver seamless, secure outcomes.
What you’ll do (Role Expectations)
• Take full ownership of the success of new customer deployments, serving as the central point of contact throughout the deployment service period
• Define and track success criteria, metrics, milestones, and timelines to ensure every project stays on schedule and delivers maximum value
• Cultivate deep relationships with key customer stakeholders to ensure organizational alignment and timely completion of all deliverables
• Navigate and resolve complex account escalations by mobilizing internal resources and technical experts to achieve swift resolution
• Maintain rigorous documentation and project tracking while educating customers on onboarding tools and post-sales support processes
Who You Are (Success Profile)
• You thrive in ambiguity and feel comfortable building the path as you walk it, viewing dynamic environments as opportunities to construct meaningful solutions.
• You act like an owner with a strong bias for action, operating with integrity and balancing strategic vision with hands-on execution.
• You are a dedicated problem-solver who tackles complex challenges head-on to deliver high-impact results.
• You are a high-trust collaborator who values open feedback, respectful candor, and shared team success.
• You are an active learner with a growth mindset, continuously seeking feedback and striving for professional excell