About this role
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession , collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
We are looking for a SecOps Technical Success Manager (TSM) to join our team. This is a Hybrid role, reporting to the Manager, Technical Success Management in the Technical Success department. Zscaler SecOps applies rich data expertise to cybersecurity by curating data from hundreds of tools into a patented Data Fabric for Security™. In this role, you will lead strategic engagements for high-profile enterprise accounts, partnering with executives to deliver contextualized risk scoring and proactive security solutions that make the world a safer place.
What you’ll do (Role Expectations)
• Lead strategic engagements for high-profile enterprise accounts to ensure solutions align with business needs and drive long-term success
• Proactively analyze complex technical environments to identify security risks and deliver tailored mitigation strategies
• Develop deep product expertise across our Data Fabric for Security™ and Unified Vulnerability Management modules to advocate best practices
• Partner cross-functionally across Sales, Support, and Product teams to streamline customer experiences and resolve critical escalations
• Deliver expert technical consulting and training sessions, both virtually and on-site, to educate customers on platform optimization
Who You Are (Success Profile)
• You are customer-obsessed, building deep empathy for enterprise security leaders and framing technical insights around solving their real-world risk challenges.
• You are a problem-solver who is energized by analyzing complex technical environments a