About this role
Full Time, On-Site
St. Margaret’s, Co.Dublin, K67 P7E5
Working hours 8:00am - 5:00pm
About the Role
As Junior Operations Manager for HelloFresh Ireland, you will work directly with our Senior Operations Manager to optimise our Third-Party Logistics (3PL) fulfilment partner. Unlike direct operational management models where you manage shift teams on the floor, this role focuses on also driving high-level operational performance, managing key metrics, and influencing our 3PL partner to execute best-in-class processes.
We are looking for a results-driven, relationship-builder and collaborative leader who thrives in a fast-paced environment. You will be responsible for building a strong, trust-based relationship with our 3PL partner, establishing accountability, driving continuous improvement, and ensuring that our customers receive perfect boxes every time.
What You Will Be Doing
3PL Oversight & Performance Management
• Monitor, analyse, and manage site KPIs, including SLA compliance, throughput, cost per box, and production errors.
• Conduct performance reviews with the 3PL management team to review metrics, address operational bottlenecks, and track corrective actions.
Relationship Building & Influence
• Establish strong, collaborative relationships with 3PL leadership to align operational priorities and drive process changes.
• Serve as the main bridge between HelloFresh central teams, including Supply Chain, Tech, and FSQA, and the 3PL management team.
Quality & Standards Governance
• Oversee 3PL adherence to HelloFresh food safety, quality, and workplace safety standards through site audits and checks.
• Ensure effective root-cause analysis and sustainable resolution for any quality or service failures.
Continuous Improvement & Cost Efficiency
• Partner with the 3PL to identify efficiency opportunities, optimise workflows, and apply Lean principles.
• Lead initiatives aimed at waste reduction, labour optimisation, and peak-season scaling.
Who You Are
Essential Experience & Skills
• Vendor/3PL Management Experience: Proven track record in logistics, fulfilment, or supply chain management, specifically managing external 3PL partners or suppliers.
• Relationship & Stakeholder Management: Exceptional interpersonal and communication skills with a proven ability to negotiate, influence key stakeholders, and build collaborative supplier relationships.
• Metric & Data-Driven: Strong analytical mindset with experience managing SLAs/KPIs, conducting root-cause analysis, and leveraging data to drive business decisions.
• Operational Insight: Solid understanding of warehouse operations, fulfilment processes, and Warehouse Management Systems (WMS).
• Influence without Direct Authority: Ability to drive change, accountability, and operational excellence in a partner-managed environment where you do not directly manage the floor staff.
• Adaptability & Resilience: Comfortable working in a fast-pa