About this role
MongoDB is looking for a driven, results-oriented, and experienced Renewal Manager (Senior Individual Contributor) to join our Renewals Growth Organization in EMEA. In this role, you will lead the end-to-end commercial renewal lifecycle across two critical segments in the Italian market: high-velocity Enterprise Growth accounts and strategic Public Sector (PubSec) institutions.
Success in this role requires a blend of commercial acumen, operational discipline, and domain expertise in public procurement. You will navigate complex Italian administrative and regulatory frameworks while acting as a trusted commercial advisor to ensure high retention, predictable forecasts, and long-term customer value.
We are looking to speak to candidates who are based in Dublin for our hybrid working model.
What You Will Be Doing
As a Renewal Manager at MongoDB, you will own the renewal execution strategy across your assigned territory, driving high Gross Retention Rates (GRR) and closing Professional Services (PS). You will collaborate closely with Sales, Customer Success, Legal, Deal Desk, and Finance to deliver a frictionless experience for both commercial enterprises and public administrations.
Renewal & Commercial Management
• End-to-End Ownership: Proactively lead the renewal cycle for an assigned portfolio of Italian Enterprise Growth and Public Sector accounts, managing timelines, risk mitigation, and commercial negotiations to exceed retention targets
• Public Sector Navigation: Navigate Italian public sector procurement mechanisms, tender processes, compliance mandates, and budgetary/fiscal cycles (e.g., Consip, MePA/electronic marketplaces, framework agreements, and administrative compliance)
• Proactive Engagement: Initiate customer and partner engagements at least 120 days prior to contract expiration to uncover requirements, align with fiscal timelines, and de-risk renewals early
• Deal Structuring & Quoting: Prepare accurate renewal proposals, multi-year commitments, order forms, and amendments that comply with MongoDB commercial policies and public contracting guidelines
• Account Growth & Services Attachment: Partner with Account Executives to uncover expansion opportunities, protect baseline recurring revenue, and strategically position Professional Services and training credits where appropriate
Data Analysis & Forecasting
• Maintain rigorous pipeline hygiene and accurate, real-time forecasts within Salesforce (and Tableau), tracking key renewal milestones and potential risk indicators
• Analyze customer consumption, deployment health, and contract terms to build proactive retention strategies for at-risk accounts
• Deliver regular, structured business updates to EMEA leadership regarding renewal progress, risk mitigation plans, and market trends
Cross-Functional Collaboration & Process Excellence
• Orchestrate internal resources across Legal, Deal Desk, Finance, Compliance, and Security to address bespoke ente