About this role
At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
We're a thriving, profitable FTSE 250 business on a mission to become the universal symbol of trust - and today that mission runs through AI. As consumers increasingly ask AI assistants what to buy, our reviews have become one of the signals those models trust the most. In January 2026, Trustpilot was the fifth most cited page on the internet by ChatGPT.
Italy is one of our focus markets, and we're expanding our Mid-Market team to match that ambition. If you're looking for a challenge worth taking on, this is it: get Trustpilot in front of the brands shaping Italian digital commerce, own how we show up in this market, and be the face of Trustpilot on the stages, panels, and industry events where it counts. There's a whole market still to win, and you'd be at the front of it.
What you'll be doing
This is a full-cycle sales role. You will own your territory end to end: research it, plan it, work it, and close it. Our inbound engine will support you with qualified opportunities, but the majority of your pipeline will be self-sourced.
If you want a seat where prospecting is treated as a craft, where methodology is taken seriously, and where you'll be surrounded by people who like to roll up their sleeves and work together, keep reading.
• Own your territory: Build and maintain a structured territory plan; segment your accounts, prioritise by potential, map the whitespace, and revisit it every quarter. Your patch, your strategy.
• Self-source your pipeline: Generate the majority of your opportunities yourself through multichannel outbound: cold calling, personalised email sequences, LinkedIn, events, referrals, and account-based plays on your top targets.
• Run the full sales cycle: From first touch to discovery, business case, pricing, negotiation, and close; you lead the process end to end across mid-market accounts.
• Apply a real methodology: Use MEDDICC to qualify rigorously, identify economic buyers and champions, quantify business pain, and build multithreaded deals. Clean CRM hygiene and honest forecasting are part of the job, not an afterthought.
• Sell value, not features: Diagnose what each prospect is actually trying to fix — conversion, customer acquisition cost, retention, brand credibility — and articulate the commercial impact of Trustpilot in their language.
• Hit and exceed your numbers: Deliver consistently against monthly and quarterly targets, with pipeline coverage that makes the number predictable.
• Use data to steer: Read your own activity, conversion, and market data to spot what's working, kill what isn't, and adjust your approach fast.
• Play for the team: Share what's working with the