About this role
Who We Are
Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.
As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.
What We Do
At Moniepoint, we are a customer-focused community dedicated to crafting solutions that redefine our industry. We leverage artificial intelligence and data to support our businesses with essential services like credit and overdrafts. We’re here to create financial happiness for everyone, everywhere.
Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.
Role Purpose
The Hardware Engineer (Repair Centre) is the technical authority embedded within a repair centre. This role bridges the gap between hands-on repair operations and engineering-level quality governance. It exists to ensure that every repaired terminal leaving the centre is fit for redeployment, that technician capability continuously improves, and that quality failures are understood, root-caused, and eliminated.
Key Responsibilities
Technician Training & Capability Development
• Deliver structured onboarding training for new repair technicians covering: terminal architecture, common fault patterns, repair procedures, ESD discipline, and work-tool usage for each supported model
• Conduct ongoing skills assessments and refresher training, with focus areas driven by rework data and QA rejection trends
• Train QA on terminal test
• Maintain a Technician Skills Matrix per individual, track competency by terminal model and repair category
• Provide real-time technical training
Rework & Rejection Analysis
• Review QA rejections categorise by fault type, terminal model, repair type, and responsible technician
• Track rework rate per technician and per terminal model; identify any individual or model exceeding acceptable rework thresholds
• Investigate and address recurring rework patterns, determine whether root cause lies in technician skill, spare-part quality, work-tool condition, or repair procedure gaps
• Escalate systemic issues to the HE Manager
Technical Issue Supervision & Escalation
• Act as first-line technical escalation for any fault or behaviour that repair technicians or QA cannot resolve or categorise
• Supervise and guide diagnosis of complex or intermittent faults; determine whether a unit should be repaired, re-routed, or nominated for deprecation
• Liaise with the OEM evaluation team and spare-parts procurement on technical issues that may originate from components or firmware rather than the repair process
• Document all escalated technical issues with RCA outcome and corrective action t