About this role
About Us:
Moniepoi nt Group is a financial technology company digitizing Africa’s real economy by building a financial e cosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed . At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry . We have several products that provide essential services for businesses such as credit, overdrafts, bank integration, payment gateway, etc . We leverage artificial intelligence and data to make our decisions, but a lso have the technology and data-driven best practices used to support our businesses .
About this role:
As a Senior Content Designer at Moniepoint, you'll craft clear, engaging content that guides users through our financial products . You’ll collaborate with product, design, and engineering teams to enhance user experiences across platforms . Your responsibilities include writing UI copy, ensuring tone consistency, and complying with legal standards . You’ll play a key role in shaping our brand voice, adapting content for different markets, and contributing to a seamless customer journey . This is a great opportunity to make a lasting impact on how users interact with Moniepoint's services .
Responsibilities:
• Conduct qualitative and/or quantitative customer research and validate content design .
• Own the POV of the features, products, branding .
• Collaborate with designers, product managers, and engineers on framing the products/features to achieve business outcomes and communicate with users with storytelling .
• Edit app copy with UX guidance for UI designers to get the best customer flow journey .
• Deliver UX writing in the product across platforms and customer touch points .
• Write and edit user-focused content, including UI text, labels, and instructional copy that guides users through complex services .
• Act as a tone of voice consultant within Moniepoint to provide guidance across all communications .
• Understand different language styles in translation for all our markets .
• Participate in the creative process from concept to completion, providing insights and recommendations .
• Work closely with the legal and regulatory teams to ensure all content complies with industry standards and regulations .
Experience & Background:
• Bachelor’s degree in English, Communications, Journalism, or a related field .
• Minimum of 3 years of experience as a UX writer or copywriter .
• Extensive professional copywriting experience in-house or agency as demonstrated in a portfolio .
• Fintech or tech industry experience preferred .
Skills & Competencies:
• Demonstrated ability to write clear and engaging content for a variety of digital products and platforms .
• Strong understanding of UX design principles and how content influences user behavior and interaction .
• Familiarity with SEO best practices .