About this role
Who We Are
Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.
As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.
Job Title: Team Lead, Workforce Lifecycle Services
Reports to: Lead, Employee Lifecycle Services
About this role
The Team Lead, Workforce Lifecycle Services owns the end-to-end experience of how independent contractors join, transition, and exit Moniepoint. You will design and manage processes that ensure every newly profiled IC is welcomed, equipped, and productive quickly, while ensuring departing independent contractors exit with clarity, respect, and compliance.
Collaborating closely with Workforce Business Partners, IT, and Compliance, your focus is to deliver an onboarding and offboarding experience that is consistent, efficient, and aligned with Moniepoint’s core values. Your work guarantees operational discipline behind the scenes, delivering a frictionless, warm, and professional journey across all touchpoints.
Responsibilities
• Strategic Roadmap & Vision: Set the vision and roadmap for all Workforce Lifecycle Services pillars—onboarding, offboarding, and transition management—ensuring seamless experiences across all Moniepoint entities.
• Team Leadership: Lead and develop a high-performing team responsible for delivering consistent, efficient, and compliant lifecycle processes across diverse geographies.
• Cross-Functional Collaboration: Partner with the Lead, Employee Lifecycle Services, WBPs, Centres of Excellence, and cross-functional teams to ensure business readiness, smooth transitions, and total process alignment.
• Process Automation & Scaling: Standardize and scale onboarding and offboarding frameworks, leveraging modern technology and automation to reduce manual interventions and drive operational accuracy.
• Workflow Optimization: Oversee the design and continuous improvement of lifecycle workflows, documentation, and standard templates to guarantee scalability, compliance, and efficiency.
• Compliance & Governance: Ensure all onboarding, transition, and offboarding activities strictly comply with internal governance policies, data protection regulations, and local labor laws.
• Analytics & Performance Tracking: Track and analyze workforce lifecycle data to uncover trends, measure service level agreements (SLAs), and continuously improve the overall contractor experience.
• Operational Advisory: Serve as a trusted operational advisor to People leaders on workflow design, service delivery standards, and end-to-end journey optimization.
• Service Excellence: Foster a culture of service excellence to ensure Independent Contractors feel welcomed, supported, and res