About this role
Who We Are
Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.
As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.
Job Title: Workforce Relations Partner (North)
Reports to: Team Lead, Workforce Relations
Job Purpose
The Workforce Relations Partner is a strategic advisor and subject matter expert responsible for maintaining a fair, compliant, and high-performance workplace culture. This role exists to ensure that independent contractors relations practices not only mitigate risk but also strengthen trust, engagement, and organizational integrity across Moniepoint’s global operations. Will oversee the entire northern region.
Beyond case management, the Workforce Relations Partner acts as a trusted advisor to business leaders and WBPs, providing thought leadership on policy interpretation, conflict resolution, and cultural alignment. The role balances business pragmatism with empathy and legal compliance, enabling leaders to make informed, people-centered decisions that reinforce Moniepoint’s values.
Key Responsibilities
• Partner with leaders, Workforce Business Partners, Legal team and relevant stakeholders to resolve complex independent contractors relations cases with fairness, consistency, and business alignment.
• Provide expert guidance on disciplinary actions, grievances, investigations, and terminations, ensuring compliance with local labor laws and internal policies.
• Act as a strategic consultant to leadership teams, identifying systemic issues and recommending proactive interventions to minimize engagement risks.
• Analyze Workforce Relations trends, patterns, and case data to identify root causes, drive preventive strategies, and inform policy updates.
• Partner with the Employee Relations Partner to design, review, and implement employee relations frameworks, policies, and toolkits across entities.
• Build ER capability across the People Team and business leaders through coaching, education, and practical toolkits.
• Support change management initiatives and culture programs that foster open communication, inclusion, and psychological safety.
• Lead or support sensitive investigations involving complex or high-risk matters, ensuring due process and confidentiality throughout.
• Serve as a trusted voice of objectivity, balancing independent contractor advocacy and organizational needs in every decision.
Qualifications
• 3–6 years of progressive HR or Employee Relations experience, including direct case management in a complex or regulated environment.
• Strong knowledge of labor laws and employment practices across multiple geographies (experience within Africa is an advantage).
• Proven expe