About this role
The Role
At HelloConnect, you will be part of a dynamic team that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.
As a People Shared Services Associate, you will take on a key responsibility in employee data management such as contract administration, certificate generation, benefit data administration, and archiving personnel documents in Workday, while maintaining high-quality HR master and movement data, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.
We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!
What you’ll do
HR Data Entry & Maintenance
• Process employee lifecycle transactions in the HRIS including onboarding new hire contract, new joiner registration, transfers, promotions, movements, contract changes, and terminations.
• Facilitate time and tracking administration, benefits and other related to compensation and benefits administration such as letter changes, leave administration, salary changes and the likes
• Maintain and update employee master data records with accuracy and confidentiality, including personal information, organizational data, compensation, and employment details.
• Manage personnel documentation, including courses, performance records, employment certificate, reference letters and other relevant employment documentation.
• Maintain accurate competence files and support the maintenance of the electronic filing system structure.
• Ensure timely processing of data change requests submitted via HR ticketing systems (e.g., ServiceNow, Jira, or equivalent).
• Coordinate with regional HR teams to obtain missing or incomplete data.
• Archive all personnel-related files securely within the organization's HR database.
• Maintain data integrity and facilitate the proper flow of information to relevant stakeholders during day-to-day operations.
• Carry out additional related responsibilities and ad-hoc duties as requested.
Stakeholder Collaboration & Service Delivery
• Serve as a point of contact for HR data-related queries from regional HR teams, managers, and employees via the shared services helpdesk/Workday helpcase.
• Collaborate with other regional teams to ensure data alignment across functions.
• Contribute to continuous improvement initiatives aimed at streamlining data management processes and reducing manual effort by Driving continuous alignment and refinement of HR practices and workflows throughout the organization.
• Support knowledge documentation, SOPs, and job aids related to