About this role
ABOUT US
At Sierra, we’re building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO:
- Serve as the Strategy and Operations partner to support the part of our business focused on world class Agent Development for and with our Customers across the APAC region
- Assist our Agent Development team with the planning, organisation and trade offs required to optimise the weekly deployment of multi disciplinary resources across different customers, agent builds and countries, including the timely and accurate maintenance of key systems that provide transparency and help the business make better decisions
- Help define and scale the playbook for how Sierra designs, builds, evaluates, launches AI agents at large enterprises, including some of the less obvious areas needed to attend to the needs of these customers in each stage of this process
- Work closely with Agent Strategist account leads to identify whitespace, prioritize expansion opportunities, and build repeatable motions that convert post-sale momentum into durable revenue growth.
- Turn insight into action: Analyze complex datasets and translate findings across all aspects of the Agent Development organisation into clear, executive-ready recommendations that drive high leverage decisions and operationalize best practices
- Coordinate cross-functional initiatives that span Strategy, Product, Eng, Legal and Ops teams including partnerships relevant to Agent Development - driving alignment, timelines, and accountability
- Build internal tooling with AI: Leverage AI-native tools such as Claude Code, Cursor, and Codex to build lightweight internal systems, automate workflows, and create other operational leverage across Agent Development.
WHAT YOU'LL BRING:
- 5+ years of experience in management consulting, or strategy and oper