About this role
Join our Movement and Champion Restaurant Culture! 💚
At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.
We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive. If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.
👉 Discover life at TheFork
About the role
At TheFork, our Top Chef team partners with some of the most prestigious restaurants in Spain, including Michelin-starred and fine dining venues. As a Top Chef Customer Success Manager, you will be responsible for building long-term strategic relationships with a portfolio of premium restaurants, helping them maximize the value of TheFork ecosystem while delivering an outstanding customer experience. This is not a traditional Account Management role. We are looking for someone who enjoys solving complex problems, navigating sophisticated customer needs and becoming a trusted advisor for some of the most demanding hospitality businesses.
What you will do:
• Manage a portfolio of Michelin-starred and premium restaurants across Spain.
• Build trusted relationships with owners, restaurant managers and decision makers.
• Drive adoption of TheFork products and functionalities to maximize customer success.
• Identify opportunities to increase product penetration and revenue growth.
• Reduce churn by proactively identifying risks and delivering tailored action plans.
• Become the main point of contact for operational, commercial and product-related topics.
• Coordinate with Product, Support, Operations and Sales teams to resolve complex customer issues.
• Analyze customer performance and recommend strategies to improve bookings, revenue and visibility.
• Lead regular business reviews with strategic customers.
• Share customer insights internally to influence product improvements and commercial initiatives.
• Ensure an exceptional customer experience while maintaining high operational excellence.
Who you are:
You Must Meet These Critical Qualifications:
• C2 level of Spanish and fluent English
• Prior experience in SaaS, Hospitality, Technology, or Marketplace environments is highly valued.
• 3+ years in Customer Success or Key Account Management, with proven experience managing strategic or enterprise customers.
• Commercial mindset focused on growth opportunities, combined with strong analytical skills and confidence working with data.
• Collaborative team player.
• Strong problem-solving mindset with high ownership, accountability, and excellent organizational skills to manage multiple