About this role
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
We're looking for motivated and driven Agent Shops and Stations (Leeds, on-site) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.
About the Role
• Customer support at Leeds Station: Represent FlixBus on the ground, assist passengers with ticketing queries, provide journey updates, and ensure a smooth start to every trip
• Driver and departure coordination: Support drivers with check‑ins, ticket checks, and pre‑departure quality and roadworthiness inspections
• Operational communication: Act as the local voice for FlixBus, keeping customers informed of live operational changes and updates
• Station partner collaboration: Coordinate live departures and maintain strong relationships with West Yorkshire Combined Authority and station teams
• Incident and disruption handling: Manage delays, cancellations, and unexpected situations to keep journeys moving with minimal network impact
• Health & safety Compliance: Uphold FlixBus safety standards and Leeds Bus Station rules, oversee safe vehicle and passenger movement, and ensure hazards, incidents, and near‑misses are proactively escalated
• Passenger flow monitoring: Maintain safe pedestrian flow on stands and concourses, ensuring passengers remain clear of manoeuvring vehicles
📍 Note that we provide flexibility through a rota including shifts from Monday to Sunday between 06:00 and 00:00!
About You
• Love providing great customer service, have experience in customer-facing roles and excellent communication skills
• You are proactive, motivated, autonomous and have a desire to grow with a business
• You thrive in high pressure, fast moving and dynamic environments
• You can prioritise key tasks and make quick decisions, sometimes on limited information
• Have the ability to deal with difficult situations whilst remaining professional at all times
• You have a strong awareness of health & safety in a busy operational environment and act to keep people safe
• You are comfortable working independently, as the role may involve periods of lone working, and you follow lone-working and health & safety procedures at all times
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
• Travel perks : 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Wellbeing support : Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development : Take advantage of language classes, training courses