About this role
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
About the Role
Our Expert Services team is seeking a Senior Technical Architect to own project delivery and technical solutioning across a portfolio of customer projects. Depending on what each engagement calls for, you'll lead end to end delivery, take on deep technical architecture and integration work, or both, so customers get the right blend of program management and technical depth for their specific needs. This individual will work under Braze's Expert Services department as someone who can move naturally between delivery and technical ownership cohesively, rather than desire to stay in a single lane.
You will work alongside Account Executives, Customer Success Managers, Delivery Managers, and Technical Architects to ensure customers achieve rapid time to value and optimal ROI from their Braze investment.
What You'll Do
• Own the execution of customer implementation engagements end to end, from onboarding through go live, and serve as the deep technical resource designing integrations and solutions, depending on what a given engagement needs.
• Design and implement technical solutions, including SDK and API integrations, while managing timeline, scope, and stakeholder alignment for a project.
• Engage with customer stakeholders, from senior staff to Braze end users, to understand business and technical goals and build credible relationships across the account.
• Monitor progress and proactively resolve roadblocks, whether they are project risks or technical blockers, to keep engagements on time and technically sound.
• Act as the technical conduit between Braze and the customer's product and engineering teams, translating requirements into actionable technical plans when technical ownership is called for.
• Document stakeholder roles, technical requirements, and integration details to support a smooth handoff to the Customer Success Manager team after project completi