Head, Sales Capability

Responsibilities

• Lead and mentor training, quality assurance, and product feedback leads, building a high-performing enablement sub-function
• Direct and grow teams across the enablement function
• Establish, monitor, and scale field certification standards to maintain service quality
• Establish, monitor, and scale Customer Satisfaction (CSAT) standards to keep service quality high
• Establish, monitor, and scale Service Level Agreement (SLA) standards to keep service quality high
• Architect and run a structured, continuous "voice of the field" loop into the Product team
• Ensure real-world user and field insights directly shape the product roadmap
• Define and execute strategic roadmap priorities across training, quality, and product feedback pillars
• Deliver regular, transparent, and data-driven reporting on field quality and capability trends to the General Manager
• Turn insights into business decisions through reporting
• Partner with leadership on capability and quality initiatives

Requirements

• 8+ years of experience in enablement, operations, quality assurance, or field operations management
• Proven track record of building and scaling training or quality assurance functions, ideally within high-growth, fintech, or technology environments
• Demonstrated experience leading cross-functional initiatives and influencing stakeholders across product, operations, and commercial teams
• Experience implementing or managing digital learning platforms, customer experience tools, or CRM systems (preferred)
• Background working in fast-paced, regulated industries such as payments, banking, or digital finance (preferred)
• Master's degree or professional certification in business, human resources, or operational management (preferred)
• Ability to connect training and quality directly to commercial success, balancing structures with real-world operational challenges
• Experience building for scale while starting with current realities
• Understanding of street-level operational realities and ability to design solutions that work for field teams
• Ability to build momentum through iterative learning and fast feedback cycles
• Ability to build bridges across teams and help product and business functions work together
• Ability to write simple processes and communicate clearly without corporate jargon

Benefits

• Competitive compensation
• Career growth opportunities
• Collaborative and supportive work culture dedicated to professional development
• Continuous learning environment