Pasay jobs

The Program Manager is responsible for driving end-to-end delivery excellence across multiple PODs (Product-Oriented Delivery teams). This role owns program financials, stakeholder relationships, delivery governance, quality outcomes, and people leadership. The PM ensures predictable delivery through SAFe practices, pr

The Assistant Manager will lead a team to ensure operational efficiency, deliver high-quality service, and meet performance targets. This role involves supervising daily activities, coaching team members, and driving continuous improvement.

Under the direction of the Senior Manager /Asst. Vice President, this role is primarily responsible in managing operations and performance of the team to ensure all agreed SLA’s and KPI’s are met. This job also includes direct client interactions for any questions and issues around SLA’s. The role continually involves

Technical Architect with a strong background in software engineering, data science, and DevOps to lead the design, development, and deployment of scalable machine learning and data science applications. The ideal candidate will have hands-on experience with cloud environments, MLOps, CI/CD pipelines, and multi-tenant a

A Recruitment Associate supports the hiring process by sourcing candidates, screening resumes, coordinating interviews, and assisting with onboarding activities to ensure efficient talent acquisition.

A Recruitment Associate supports the hiring process by sourcing candidates, screening resumes, coordinating interviews, and assisting with onboarding activities to ensure efficient talent acquisition.

The primary role of the job is to advocate world-class customer experience to front-liners and support members of the account. The job focuses on coaching and training customer experience soft skills essential in enabling our front-liners connect better with customers and demonstrate overall excellent call handling. Th

The Workforce Management Scheduler is responsible for creating, maintaining, and optimizing agent schedules to ensure efficient staffing levels that meet service level agreements (SLAs) and business objectives. This role balances forecasted workload with available resources while supporting operational efficiency and e

A Recruitment Associate supports the hiring process by sourcing candidates, screening resumes, coordinating interviews, and assisting with onboarding activities to ensure efficient talent acquisition.

We are seeking a high-performing and experienced Sr Training Manager – Travel Business to lead and manage team of trainers in executing training initiatives in the Travel domain. This role is critical in managing end-to-end training delivery for new hires, upskilling tenured employees, driving performance improvements,

A Quality AVP in the Philippines is generally expected to hold a bachelor’s degree in engineering, business, or a related field, with advanced certifications in quality management or compliance considered a strong advantage. Candidates should have at least 10 years of progressive experience in quality assurance, risk m

The primary role of the job is to advocate world-class customer experience to front-liners and support members of the account. The job focuses on coaching and training customer experience soft skills essential in enabling our front-liners connect better with customers and demonstrate overall excellent call handling. Th

The Quality Compliance Analyst monitors process transactions to ensure client standards are met as well as process improvement opportunities identified

The primary role of the job is to advocate world-class customer experience to front-liners and support members of the account. The job focuses on coaching and training customer experience soft skills essential in enabling our front-liners connect better with customers and demonstrate overall excellent call handling. Th

The primary role of the job is to advocate world-class customer experience to front-liners and support members of the account. The job focuses on coaching and training customer experience soft skills essential in enabling our front-liners connect better with customers and demonstrate overall excellent call handling. Th

The Assistant Manager – Employee Referral Program is responsible for driving the strategy, execution, and optimization of the company’s Employee Referral Program (ERP) as a key talent sourcing channel. This role focuses on increasing referral conversion, improving stakeholder engagement, ensuring accurate referral vali

The Assistant Vice President will drive strategic execution, manage large and diverse teams, and build strong client relationships through effective governance and performance management. You will be responsible for delivering on SLAs and KPIs, implementing process improvements, and fostering a high-performance culture

Responsible in supporting requests via phone, email and chat specific to travel concerns from

The primary role of the job is to advocate world-class customer experience to front-liners and support members of the account. The job focuses on coaching and training customer experience soft skills essential in enabling our front-liners connect better with customers and demonstrate overall excellent call handling. Th

We are seeking a highly organized and detail-oriented Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.

Management Information Systems (MIS) Executive to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.

The Senior Executive - MIS is responsible for creating and maintaining reports to ensure productivity visibility and performance tracking. This role involves analyzing huge number of data, employee headcount, and compliance requirements to develop accurate reports.

The Senior Executive - Workforce Scheduler is responsible for creating and maintaining efficient staff schedules to ensure optimal coverage and productivity. This role involves analyzing workload forecasts, employee availability, and compliance requirements to develop accurate schedulers.

Job Summary: The Recruitment and Engagement Support plays a vital role in aligning recruitment, engagement, and employee experience initiatives within the L&A organization. This role provides comprehensive support in hiring coordination, coaching compliance, engagement and CSR activities, and attrition management — ens

This post is a combination of: Data Entry Analyst who is responsible for accurate and timely encoding, maintenance, and validation of workforce and operational data. This role supports Workforce Management and Operations teams by ensuring data integrity used for reports, scheduling, and performance tracking; and a Repo

Responsible in supporting requests via phone, email and chat specific to travel concerns from

Responsible in supporting requests via phone, email and chat specific to travel concerns from

We are looking for Assistant Manager for Workforce Management to support Real-time monitoring and scheduling teams.

Responsible in supporting requests via phone, email and chat specific to travel concerns from