WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE
We’re seeking an experienced User Researcher to shape growth-related product decisions by delivering insights that fuel AI experiences. This role blends traditional growth research, such as adoption and monetization, with fast-evolving AI features like Notion Agent and Chat that permeate experiences like onboarding and Workspace creation. It requires a unique mix of user research expertise, strategic foresight, and technical fluency in AI and AI product development.
WHAT YOU'LL ACHIEVE
- Design and execute studies that evaluate how people experience Notion with AI in the loop,, including how users discover, trust, and get value from AI, and identify barriers to adoption and willingness to pay.
- Run mixed-methods research (qual + quant), including interviews, concept testing, prototype/usability testing, diary studies, surveys — leveraging AI tooling to scale your research process and work.
- Deliver actionable insights that enable us to deeply understand our customers, identify business opportunities, and drive decision-making — leveraging AI to scale your reporting, sharing, and overall impact.
SKILLS YOU'LL NEED TO BRING
- AI fluency: You’re curious and hands-on with AI products — and can reason about how AI behavior shapes product experience.
- Systems thinking - You can understand complex user journeys and growth engines (including the parts users don't see), and identify where experiences breakdown across the system.
- Business mindedness: You connect research to business outcomes and can articulate why an insight matters for strategy, growth, and/or revenue.
- Data fluency: You know how to understand and leverage experimentation, and how to use behavioral data to sharpen research questions and interpret results.
- Pragmatism: You have experience prioritizing and doing research in fast-moving 0→1 environments, and are comfortable navigating ambiguity and taking initiative.
- Communication: You evolve how your share research according to the audiences and like getting creative in how you share your insights (ex: videos, podcasts, workshops, etc.)
- Experience: 3+ years doing UX research in industry
NICE TO HAVES
- Experience researching AI-enabled products (especially agentic/workflow automation), growth journeys, and B2B products
- Expertise conducting research with AI research tools (Outset, Listen Labs, Dovetail, etc.)
- Masters or PhD Degree in Human-Computer Interaction, Psychology, Behavioral Economics, Anthropology, Sociology, or similar.
- Experience communicating research to executive stakeholders.
- You’re familiar with the work of computing heroes like Douglas Engelbart, Alan Kay, Bret Victor, etc. — and understand why we're big fans.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco and New York, th