WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE
We're looking for a customer-focused, results-oriented leader to oversee Customer Success across EMEA at Notion. You'll report to the Global Head of Customer Success and lead experienced teams that help customers get the most out of Notion through effective adoption and expansion. You'll also champion Notion's vision to build the connected workspace.
WHAT YOU'LL ACHIEVE
- Strategic Alignment: Develop and implement strategies to align the EMEA Customer Success organization with broader company goals, especially around adoption, retention, and expansion
- Team Leadership: Lead and develop a team of CSMs across Scaled and Dedicated motions in the EMEA region
- Cross-Functional Collaboration: Partner with Sales, Solutions Engineering, and Professional Services to ensure seamless customer onboarding and high-value delivery while continuously improving the customer journey for long-term success
- Customer Engagement and Advocacy: Drive executive relationships with key customers. Gather customer feedback to inform product improvements and advocate for EMEA customers within the company
- Drive Operational Excellence: Build and refine a consistent KPI/OKR system to enable data-driven decisions. Monitor customer health metrics to identify risks and opportunities for proactive intervention.
- Business Impact: Drive best in class retention and expansion across a multi-million dollar book of business
- Process Optimisation: Use customer success management platforms and tools to streamline processes and improve team efficiency
SKILLS YOU'LL NEED TO BRING
- You have 8+ years of experience leading Customer Success or GTM functions within a fast-growing SaaS environment, with a focus on post-sales motions
- You have experience managing diverse customer segments—from Commercial to Enterprise—and collaborating cross-functionally across many internal stakeholders
- You are a powerhouse leader who attracts, inspires, develops, and retains top talent
- You are customer-centric at your core and champion for customers; passionate about understanding their organisations, business priorities, and sources of value
- You are data-driven and can set the right performance indicators for your organisation
- You bring operational rigour and systems thinking across the customer lifecycle
- You have a growth mindset and view setbacks as learning opportunities
- You're highly adaptable and thrive in a rapidly changing business environment
- You're ready to drive adoption and usage to maximise net dollar retention across EMEA
- You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. The estimated range for total on target earnings (including base salary and o