Sales Development Representative, Public Sector

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Sales Development Representative, Public Sector.

About the job

This position is needed to play a key role in further growing Twilio’s social impact. As our new Sales Development Representative, you will be responsible for lead qualification, net new customer acquisition, and solution selling within our nonprofit, SMB, and public sector accounts.

Responsibilities

In this role, you’ll

• Drive lead qualification and nurturing of Twilio.org’s named account customers across community & social services, healthcare, education, and the public sector.

• Be responsible for net new customer acquisition and driving new revenue while maintaining the highest levels of customer satisfaction.

• Work with customers to understand their business and technical requirements. You will need to understand the capabilities of Twilio’s communications API platform so that, together, you can design a solution for their specific use case needs.

• Continually add net new contacts to Salesforce for existing accounts.

• Work diligently with cross-functional internal teams (Sales, Sales Development, Marketing, Product, Engineering, Support) to address customer requirements, advise on digital communication strategies, and help customers get started on the Twilio platform.

• Be an owner to drive deals forward, knock down obstacles for our customers and internally, and find the best solution for each customer, and recommend process improvements to support the whole team.

• Develop expertise in the social impact, nonprofit, and public sector markets to help prospective customers understand how others are leveraging Twilio’s platform to scale their reach and missions.

• Have world-class interpersonal and communication skills to make complex technical and financial details sound simple.

• Ability to balance competing priorities and manage multiple projects/deals at the same time.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required

• At least 1 year of lead generating experience in a technical SaaS/CPaaS space, with a record of top performance.

• An understanding (or interest to und