Strategic Account Executive

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as our next Strategic Account Executive in Japan

About the job

This position plays a key role as part of the growth strategy of Twilio Japan by growing existing customers. You will be responsible for developing a strategy to grow existing customers for Twilio, through the up-sell and cross-sell, and collaborate with internal stakeholders, such as marketing, solution engineerings, partner managers and product managers. Our customers are often application owners, product managers, line of business executives, CxO’s, Head’s of invitation, omni channel and digital strategy partners. Customer industries and segments are also spread from retail, financial services, manufacturing, transportation, public sectors, independent software vendors, system integrators and fast moving technology startups

Responsibilities

In this role, you’ll

• Develop and implement a comprehensive territory plan, winning strategy for target accounts, execute and adjust plan and priorities to maximize results of growing existing customers and its business.

• Collaborate with internal stakeholders, align shared goals and strategy and obtain support from them

• Forecast the business, including revenue, opportunities with expected annual run-rate business size and timing of ramping, incremental annual commitment values, strategic activations of key cross-sell product, sales funnel management, systematic follow up and discipline by utilizing SFDC and its supplement tools as source of truth for business and its pipelines.

• Be an active spokesperson for Twilio Mission, Vision and Value, Corporate Story to our customers, potential customers, and any external partners who collaborate.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required

• 5+ years of combined experience in high-touch sales experience for Japanese customers with native level Japanese language communication

• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.

• Demonstrated track record of growth of business, growth strategy development and execution.

• Challenge