Partner Program Manager

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Partner Program Manager.

About the job

This position is needed to drive an exceptional experience for our Systems Integrators (SIs), Independent Software Vendors (ISVs), Resell, and Technology partners. This role focuses on optimizing partner onboarding, managing partner communications, supporting our partner tech stack and key vendor relationships, and executing strategic initiatives that enhance the partner journey. If you have experience in partner management, program development, and communication strategy, this role offers an exciting opportunity to make a significant impact in our partner ecosystem.

Responsibilities

In this role, you’ll

• Lead partner onboarding processes, optimize support workflows, and manage support ticket escalations to deliver a seamless partner experience.

• Serve as the primary point of contact for partner and internal inquiries related to Twilio’s partner programs.

• Collaborate with marketing to drive engagement through partner events and certifications.

• Maintain and regularly update partner program documentation to ensure accuracy and alignment with Twilio’s latest offerings.

• Collaborate with cross-functional teams to improve program guides and enablement materials, providing clear and accessible resources for partner success.

• Develop and manage partner communications, including monthly newsletters, quarterly product webinars, and feedback surveys, to foster continuous, high-touch engagement across all partner segments.

• Contribute to strategic projects aimed at enhancing the partner experience and overall program impact.

• Identify areas for operational improvement and assist in implementing process enhancements to streamline workflows and boost program efficiency.

• Develop and execute project plans for partner program initiatives, working closely with Product, Marketing, Sales, and Customer Success teams.

• Track project progress, facilitate stakeholder updates, and ensure timely delivery of key milestones to support a coordinated approach to program success.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required

• Bachelor’s degree in Business,

Responsibilities

• Lead partner onboarding processes, optimize support workflows, and manage support ticket escalations to deliver a seamless partner experience
• Serve as the primary point of contact for partner and internal inquiries related to Twilio's partner programs
• Collaborate with marketing to drive engagement through partner events and certifications
• Maintain and regularly update partner program documentation to ensure accuracy and alignment with Twilio's latest offerings
• Collaborate with cross-functional teams to improve program guides and enablement materials, providing clear and accessible resources for partner success
• Develop and manage partner communications, including monthly newsletters, quarterly product webinars, and feedback surveys, to foster continuous, high-touch engagement across all partner segments
• Contribute to strategic projects aimed at enhancing the partner experience and overall program impact
• Identify areas for operational improvement and assist in implementing process enhancements to streamline workflows and boost program efficiency
• Develop and execute project plans for partner program initiatives, working closely with Product, Marketing, Sales, and Customer Success teams
• Track project progress, facilitate stakeholder updates, and ensure timely delivery of key milestones to support a coordinated approach to program success

Requirements

• Bachelor's degree in Business