Senior Manager, Customer Engineering, India

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

What you’ll do as a Senior Manager, Customer Engineering

Lead the technical customer-facing organization in India, reporting into APAC Customer Engineering leadership, and is accountable for building a high-performing, AI-augmented technical go-to-market team that drives new business, adoption, retention, and expansion.

This role is both a people leadership role and a commercial technical leadership role. It is designed for a leader who can coach customer-facing technologists, shape regional technical strategy, and partner closely with sales, product, and customer success to deliver measurable business outcomes.

Responsibilities

• Lead and develop the India Customer Engineering team across enterprise and strategic accounts. Act as a player-coach: maintain strong individual technical contribution while enabling the team.

• Serve as the point of reference for the team on complex customer architecture, escalations, and solution design.

• Own regional technical strategy for discovery, demos, architecture design, PoCs, onboarding support, QBRs, renewal support, and expansion plays.

• Partner with Account Executives to drive technical validation and help close new business.

• Keep workloads balanced, support onboarding of new team members, and ensure the team is set up for success.

• Conduct regular 1:1s, provide constructive feedback, and coach team members on discovery, solution architecture, executive communication, and business-value translation.

• Build and run the operating cadence for pipeline inspection, technical deal support, adoption reviews, and account expansion planning.

• Hire, retain, and develop top CE talent; build succession plans and bench strength.

• Facilitate cross-team coordination with Sales, Product, Engineering, and Customer Support to resolve issues quickly and keep customers moving.

• Surface regional feedback, product gaps, and competitive insight to product and engineering. Represent Cloudflare in executive customer meetings, regional events, and partner discussions.

Qualifications

• Demonstrated experience in customer-facing technical roles such as

Responsibilities

• Lead and develop the India Customer Engineering team across enterprise and strategic accounts, acting as a player-coach with strong individual technical contribution
• Serve as the point of reference for the team on complex customer architecture, escalations, and solution design
• Own regional technical strategy for discovery, demos, architecture design, PoCs, onboarding support, QBRs, renewal support, and expansion plays
• Partner with Account Executives to drive technical validation and help close new business
• Keep workloads balanced, support onboarding of new team members, and ensure the team is set up for success
• Conduct regular 1:1s, provide constructive feedback, and coach team members on discovery, solution architecture, executive communication, and business-value translation
• Build and run the operating cadence for pipeline inspection, technical deal support, adoption reviews, and account expansion planning
• Hire, retain, and develop top CE talent; build succession plans and bench strength
• Facilitate cross-team coordination with Sales, Product, Engineering, and Customer Support to resolve issues quickly
• Surface regional feedback, product gaps, and competitive insight to product and engineering
• Represent Cloudflare in executive customer meetings, regional events, and partner discussions

Requirements

• Demonstrated experience in customer-facing technical roles