AI Deployment Engineer, Digital Natives

About the team

The AI Deployment Engineer team is responsible for ensuring the safe and effective deployment of Generative AI applications for developers and enterprises. We act as a trusted advisor and thought partner for our customers, working to build an effective backlog of frontier AI use cases for their industry and drive them to production through strong technical guidance. As an AI Deployment Engineer in the Digital Native segment, you’ll help large and highly sophisticated companies transform their business through custom AI solutions applications such as customer service, automated content generation, contextual search, personalization, and other novel use cases leveraging OpenAI’s newest, most exciting models and latest capabilities.

About the role

We are looking for a driven solutions leader with a product mindset to partner with our customers and ensure they achieve tangible business value with frontier AI. You will pair with senior customer leaders to establish AI strategic roadmaps and identify the highest value applications. You’ll then partner with their engineering and product teams to move from prototype through production. You’ll take a holistic view of their needs and design an enterprise architecture using OpenAI APIs and other services to maximize customer value. You will collaborate closely with Sales, Solutions Engineering, Applied Research, and Product.

This role is based in our NYC office. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

In this role, you will

• Deeply embedded with our most sophisticated and technical platform customers, serving as their technical thought partner in ideating and building novel applications on our APIs.

• Proactively provide guidance to our customers on how to maximize business impact from their applications, accelerating their time to value.

• Experiment and prototype solutions with and for your customers.

• Forge and manage relationships with our customers’ leadership and stakeholders to ensure their application’s successful deployment and scale.

• Contribute to our open-source developer and enterprise resources.

• Scale the AI Deployment Engineering function through sharing knowledge, codifying best practices, and publishing cookbooks to our internal and external repositories.

• Validate, synthesize, and deliver high-signal feedback to the Product, Engineering, and Research teams.

You’ll thrive in this role if you

• Have 5+ years of technical consulting (or equivalent) experience.

• Are proficient in Python and JavaScript.

• Built and/or delivered prototypes on top of our API platform.

• Led complex technical projects and programs with many stakeholders.

• Can proactively identify opportunities for maximizing our customers’ business value through leveraging the OpenAI APIs.

• Own problems end-to-end, and are willing to pick up whatever knowledge you're missing to get the job done to ensure both your team and our customers succeed.

• Are excited to contribute to the development of frontier AI capabilities by consolidating and channeling feedbacks from the field to our product and applied research teams

• Have a humble attitude and an eagerness to help others with empathy.

• Operate with high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.

• Thrive in dynamic environments and can navigate ambiguity with ease.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voice

Responsibilities

• Serve as technical thought partner to sophisticated platform customers in ideating and building novel applications on OpenAI APIs
• Provide guidance to customers on maximizing business impact from their applications and accelerating time to value
• Experiment and prototype solutions with and for customers
• Forge and manage relationships with customers' leadership and stakeholders to ensure successful deployment and scale
• Contribute to open-source developer and enterprise resources
• Scale the AI Deployment Engineering function through sharing knowledge, codifying best practices, and publishing cookbooks
• Validate, synthesize, and deliver feedback to Product, Engineering, and Research teams

Requirements

• 5+ years of technical consulting or equivalent experience
• Proficiency in Python and JavaScript
• Built and/or delivered prototypes on top of OpenAI API platform
• Led complex technical projects and programs with many stakeholders
• Ability to proactively identify opportunities for maximizing customers' business value through OpenAI APIs
• End-to-end problem ownership and willingness to acquire missing knowledge
• Humble attitude and eagerness to help others with empathy
• High horsepower operation, adeptness at frequent context switching and multiple concurrent projects
• Ability to thrive in dynamic environments and navigate ambiguity

• Hybrid work model of 3 days in office per week
• Relocation assistance offered to new employees
• NYC office location