Manager, Solutions Engineering - Digital Natives

About the company

OpenAI’s mission is to build and ensure that safe artificial general intelligence (AGI) benefits all of humanity. This long-term undertaking brings together the world’s best scientists, engineers, and business professionals to accomplish this.

About the role

We are looking for a Sales Engineering leader to be responsible for overseeing all technical aspects of the OpenAI sales process ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models and technology. We are looking for a technical leader who represents the voice of the customer, aligning our customer-facing technical teams around a unified and exceptional experience across the customer lifecycle. You will be crucial to the success of our GTM strategy and will have a significant influence in shaping the direction of our technology and those who adopt it.

Your responsibilities will encompass overseeing all technical aspects of the sales process for our Digital Natives segment. This includes not only the pre-sales activities but also at times the post-sales technical support ensuring a cohesive and outstanding experience for our clients. Your teams of Solutions Engineers will rely on your leadership to guide them in delivering exceptional service and technical expertise. You will work closely with Sales, Customer Engagement, Security, and Product teams.

In this role, you will

• Help craft and continuously refine the strategic vision for OpenAI's Solutions Engineering function, aligning it with broader company objectives and the evolving needs of our diverse clientele.

• Lead and mentor a multifaceted team through the entire sales cycle, fostering an environment that promotes seamless customer engagement, maximum adoption, and scalability.

• Collaborate with cross-functional teams including GTM, Product, Engineering, and Research, ensuring synergy and cohesion in our customer engagement strategies.

• Act as the escalation technical contact for key clients in your sales segment, building trust and a direct line of communication with executive-level stakeholders.

• Be a thought leader in the industry, advocating for the effective and innovative application of our AI technologies across various sectors.

• Champion a customer-first approach within the organization, inspiring your team to always prioritize client satisfaction and success.

You’ll thrive in this role if you

• Possess deep technical acumen, particularly in AI and related platform technologies, enabling you to engage effectively with technical and non-technical stakeholders alike.

• Are experienced in developing and executing large-scale technical success strategies.

• Excel in motivating and steering a high-performing team, fostering both individual and collective excellence.

• Have experience leading teams spanning across multiple EMEA markets and geographies.

• Can distill complex technical concepts into clear, comprehensible communication, adaptable to diverse audiences.

• Embody a customer-centric philosophy, motivating your team to embrace this ethos.

• Demonstrate outstanding presentation and communication skills, particularly when interacting with executive-level individuals.

• Approach your work with humility, a collaborative spirit, and a continuous learning mindset.

• Are adept at problem-solving, prioritizing effectively under pressure.

• Are deeply committed to the ethical and safe advancement of AI technology.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form t