Bilingual Medical Receptionist

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Bilingual Medical Receptionist

Location: Remote — Costa Rica

Work Arrangement: This is a fully remote (telecommute) position.

Employment Type: Full-Time (Contractor)

Number of Openings: 10 Positions

Industry: Healthcare Services

Compensation: $1.280 USD/month

English Proficiency: Advanced (C1/C2) – Excellent written and verbal communication skills in both English and Spanish are required.

Schedule: Full-Time | US Business Hours

Start Date: As Soon As Possible

About the Company

This opportunity is with a rapidly growing U.S.-based healthcare support organization that partners with medical practices across the United States to provide highly skilled remote administrative, clinical support, and operational professionals. The company is committed to helping healthcare providers improve efficiency, reduce administrative burdens, and deliver exceptional patient care through reliable virtual staffing solutions.

Known for its collaborative culture and commitment to professional development, the organization invests in training, technology, and long-term career growth for its remote workforce. Team members have the opportunity to support a wide variety of medical specialties while working alongside healthcare professionals dedicated to improving patient outcomes.

As the company continues expanding nationwide, it is growing its remote healthcare operations team to support an increasing number of physicians and medical practices across the U.S.

About the Role

We're looking for reliable, professional, and service-oriented Bilingual Medical Receptionists to join a growing remote healthcare support team.

In this role, you'll serve as the first point of contact for patients and healthcare providers, managing communications, coordinating appointments, verifying insurance information, and supporting the daily administrative operations of U.S.-based medical practices. You'll play a key role in delivering an outstanding patient experience while ensuring smooth and efficient office operations.

This position is ideal for someone who thrives in a fast-paced healthcare environment, enjoys helping patients, and takes pride in providing exceptional customer service with accuracy and professionalism.

What You'll Do

Patient Communication

• Handle inbound and outbound phone calls, emails, and patient messages.

• Professionally assist patients, providers, and healthcare staff.

• Deliver exceptional customer service while maintaining patient confidentiality.

Appointment Coordination

• Schedule, reschedule, and confirm patient appointments.

• Coordinate provider calendars and daily schedules.

• Assist patients with appointment-related questions and follow-up communications.

Healthcare Administration

• Verify patient insurance eligibility and benefits.

• Maintain and update patient demographics within EMR/EHR systems.

• Keep patient records accurate and organized.

• Support daily administrative workflows for healthcare providers.

Office Support

• Maintain reports, databases, and administrative documentation.

• Assist with special projects and additional administrative responsibilities.

• Collaborate with healthcare teams to ensure efficient office operations.

What We're Looking For

Required Qualifications

• At least 1 year of experience supporting U.S. healthcare accounts through a medical practice, BPO, CPO, or freelance healthcare environment.

• Advanced bilingual proficiency in English and Spanish (written and verbal).

• Neutral or minimal English accent with excellent verbal communication skills.

• Experience using EMR/EHR systems .

• Experience with insurance eligibility verification .

• Strong proficiency with Microsoft Office and Google Workspace .

• Excellent organizational, multitasking, and time management skills.

• Ability to work independently in a remote environment.

• Comfortable interacting di