Product Manager, IT

About the Team

The IT organization is a cohesive team that improves security, productivity, and user experience for everyone at OpenAI. We build and operate the technology foundation that enables every employee to work securely, efficiently, and with high velocity from day one, helping OpenAI remain the most secure and productive AI lab in the world. Our work spans building and maintaining reliable networks, identity and access systems, secure client platforms, and intuitive automation and self-service tools. We also support the full employee journey through smooth onboarding, well-managed hardware and logistics, and responsive global support. As OpenAI grows, we design the technology that powers our offices and keeps collaboration seamless across locations. Through strong security, scale, and simplicity, we enable teams to do their best work.

About the Role

As a Product Manager, you will lead vision, strategy, and execution for internal systems and platforms that enable secure, reliable, and efficient operations. You will translate technical and operational needs into clear product roadmaps, working closely with IT, engineering, security, and compliance to build scalable, intuitive, and resilient products that remove friction and improve productivity across the company.

You are systems-minded, pragmatic and iterative. You thrive in ambiguity, move quickly with good judgment, and learn through iteration and usage data. You understand how internal systems fit together end-to-end and design solutions that balance usability, scale, and security.

This role is based in our San Francisco HQ and requires in-office presence. We utilize a hybrid work model with 3 days in the office per week

In this role, you will

Set direction and drive alignment

• Define and evolve product vision and roadmaps for core internal systems and platforms

• Ensure tools enable productivity, scale securely, and deliver a seamless employee experience

• Align priorities across IT, engineering, security, workplace and operational teams

Iterate and ship with purpose

• Translate operational workflows and technical constraints into clear product requirements

• Partner with engineering, security, and IT teams to ship reliable, well-designed systems

• Use OpenAI models and existing internal capabilities to simplify processes, reduce toil, and increase autonomy and efficiency

• Validate impact in production, and scale improvements over time

Measure and improve

• Define success metrics and measure user experience, operational efficiency, and system reliability

• Use data, telemetry, usage insights, and feedback loops to drive prioritization and continuous improvement

• Deliver measurable reductions in friction and support effort

Build deep systems & domain understanding

• Develop deep understanding of IT service management, support automation, and employee-facing internal tools across the OpenAI ecosystem

• Understand systems end-to-end to develop a strong systems level point of view

• Serve as a voice of the user, balancing usability, scale, reliability, security, and compliance requirements

You might thrive in this role if you

• Have 8+ years of product management experience, ideally including internal tools, enterprise software, platform, or operations-focused product work.

• Have a strong record of driving product strategy and execution for complex internal systems and applications, taking products from 0 to 1 and scaling from 1 to 10.

• Can translate complex operational workflows and technical constraints into clear customer value and align diverse stakeholders toward a shared vision.

• Thrive in fast-changing environments where secure, reliable, and intuitive systems power people’s ability to do their best work.

• Are excited to build on OpenAI models and internal agentic platforms, and to use our own technology to improve how we operate.

Nice to have

• Experience applying AI and agentic technologies to build i

Responsibilities

• Define and evolve product vision and roadmaps for core internal systems and platforms
• Ensure tools enable productivity, scale securely, and deliver a seamless employee experience
• Align priorities across IT, engineering, security, workplace and operational teams
• Translate operational workflows and technical constraints into clear product requirements
• Partner with engineering, security, and IT teams to ship reliable, well-designed systems
• Use OpenAI models and existing internal capabilities to simplify processes, reduce toil, and increase autonomy and efficiency
• Validate impact in production, and scale improvements over time
• Define success metrics and measure user experience, operational efficiency, and system reliability
• Use data, telemetry, usage insights, and feedback loops to drive prioritization and continuous improvement
• Deliver measurable reductions in friction and support effort
• Develop deep understanding of IT service management, support automation, and employee-facing internal tools across the OpenAI ecosystem
• Understand systems end-to-end to develop a strong systems level point of view
• Serve as a voice of the user, balancing usability, scale, reliability, security, and compliance requirements

Requirements

• 8+ years of product management experience, ideally including internal tools, enterprise software, platform, or operations-focused product work
• Strong record of driving product strategy and execution for complex internal systems and applications, taking products from 0 to 1 and scaling from 1 to 10
• Ability to translate complex operational workflows and technical constraints into clear customer value and align diverse stakeholders toward a shared vision
• Ability to thrive in fast-changing environments where secure, reliable, and intuitive systems power people’s ability to do their best work
• Excitement to build on OpenAI models and internal agentic platforms, and to use our own technology to improve how we operate

Preferred Qualifications

• Experience applying AI and agentic technologies to build i